EMSZERO Warranty and Damage Protection Policy
As a leading expert in spa equipment, we understand the challenges of selecting and purchasing new beauty equipment. Our machines offer superior performance and reliability, suitable for both commercial and personal use.
To protect your investment, EMSZERO offers a 3-year warranty and a 7-day shipping damage protection guarantee. Please review the following details thoroughly.
Overview of Our Guarantees
3-Year Warranty
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Coverage: All professional beauty machines.
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Duration: 3 years (36 months) from the date of delivery.
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Exclusions: Consumables (e.g., gels, liquids, cartridges, tips) and handheld devices.
7-Day Shipping Damage Protection Guarantee
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Coverage: All products on our website.
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Duration: 7 days from the date of delivery.
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Coverage: Insures against damage caused by transit.
Damage Protection Guarantee Terms
- If your machine is delivered non-functional, broken, or significantly different from the description, report it to admin@emszero.com within 7 days, with photo/video evidence.
- EMSZERO will provide a free return shipping label (within the continental USA, Mexico, Europe and Australia) and send a brand new replacement of the exact same machine for free.
- The Damage Protection Guarantee does not offer refunds; only free replacements are provided.
- If you want to return an unused machine for a refund, apply at returns. Return shipping costs are your responsibility, and only the product cost will be refunded, minus shipping, handling, and inspection fees.
Exceptions to Damage Protection Guarantee
- Misuse of the product.
- Refusal or negligence to provide requested test videos.
- Damages reported without evidence or minor cosmetic damages.
- Lack of satisfaction with the product’s results.
- Damages to the outer packing box when the machine is functioning normally.
- Quality issues reported more than 7 days after delivery.
- Quality issues not reported in writing via email.
Warranty Terms
- Applies only to the original buyer on emszero.com.
- Not transferable without written approval from EMSZERO legal team.
- Includes remote technical support and video instructions for self-repair.
- Excludes normal wear and tear, accessories, and parts like tips and handpieces.
- Free replacement parts provided for the first 3 months.
- Customer responsible for shipping costs after 3 months and for all replacement parts.
- If a replacement device is granted, the customer is responsible for shipping costs, and the warranty period remains from the original purchase date.
Exceptions to Warranty
- Failure to provide requested evidence/information.
- Misuse or failure to follow usage instructions.
- Alteration or accidental damage to the product.
- Normal wear and tear.
Support After the Warranty
EMSZERO will continue to provide technical and related support, potentially at a cost, including replacement parts.
Submission of Videos
For larger files, use WeTransfer and send to admin@emszero.com.
